๐Ÿ”ฅ Welcome to Bavgruppe Designs! Take advantage of our Spring Sale with 10% off most Bavgruppe branded items. Use code Spring26 at checkout. Exclusions apply.๐Ÿ”ฅ
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๐Ÿ”ฅ Welcome to Bavgruppe Designs! Take advantage of our Spring Sale with 10% off most Bavgruppe branded items. Use code Spring26 at checkout. Exclusions apply.๐Ÿ”ฅ
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RETURNS, WARRANTY & SHIPPING POLICY

All sales are final, and returns, exchanges, and warranty requests must strictly follow our policy requirements as outlined on this page.

1. General Return Policy

All sales are final across all of our headlight, taillight, and carbon fiber products and we do not accept returns.

All other parts sales are final. We honor exchanges for defective parts or returns where there has been an error on our part. If we make an exception to policy and allow a return, shipping and handling charges we incurred to ship a part are not refunded.

We do not accept returns for electrical items. We will accept exchanges if in new, unaltered condition. All return requests/exchanges must be initiated within 7 calendar days of receipt.

We do not accept returns or cancellations on any special ordered items.

No returns on any items that were installed. We will gladly warranty exchange a defective part.

You are responsible for ensuring you purchase the correct part. Please read the purchase link carefully and understand what you are buying. If you order an incorrect part and need an exchange and we can honor the exchange, there will be charges that include shipping fees, a restocking fee, and any difference in cost or additional shipping. If the package is opened but the product is in new unaltered condition there may be an additional restocking charge. If the package is installed we cannot accept the return.

At its discretion, in special circumstances, Bav may elect to accept a return within 30 days from the date of delivery for a refund less 30% restocking fee and any applicable shipping charges which are non-refundable. This does not apply to parts that have been installed. Any refund or store credit made at Bavโ€™s discretion will be minus actual shipping costs. Under no circumstances will Bav be liable for any 3rd party installation/removal costs.

If we provide a refund and you used Paypal, we will refund minus the Paypal charges, which are not refundable.

All returns, whether warranty-related or otherwise, require a Return Merchandise Authorization (RMA) obtained from our Customer Service Email (Info@bavgruppedesign.com). The email authorizing return shipment must be included with the return shipment. Any unauthorized return will result into invalid transaction and no further refund or replacement will be provided.

2. Custom Headlight Orders & Cancellations

Due to the customized nature of headlight orders, custom headlight build cancellations are subject to a 25% non-refundable fee unless it is a special case (e.g. transfer of ownership of the vehicle) which requires documentation. We determine if the fee is applicable on a case by case basis.

The 25% cancellation fee is required due to special order/unique/non-refundable parts as well as labor and services rendered.

3. Returns for a Defective Item

We cannot accept a return for a used item (installed on car). We will exchange any defective part or refund if a replacement is not available.

Proof of defect must be provided per return. A return may be rejected if proof of defect is not sent with the order.

Proof of defect is required through pictures or videos via email.

All returned items must still be considered as good product in clean and odorless condition.

Any products found to be modified, tampered, customized, or altered in any way are not eligible for refunds or exchanges.

Products that are returned but do not exhibit the described reason for return may be declined for return (i.e. a tail light not turning on but tested in our facility and works properly without any issues; the underlying issue may be an installation error).

We test all electrical items prior to shipping. If you receive a defective item, upon review and verification, we will ship a replacement item. We may ask you to provide proof the item has been rendered unusable by providing a photo with a written note indicating the date, and showing destruction of the item to be replaced.

If the item is found to be defective and in warranty, we will cover the shipping up to 30 days of the order date.

Any refunds issued are limited solely to the cost of the product and applicable shipping charges. Under no circumstances are we responsible for any install/uninstall charges.

We are responsible for the replacement of any defective part within one year, and our liability extends to and ends with replacement of the defective part. We are responsible for repairs for any work performed by our shop. Installation and removal by other shops/garages costs are not covered by Bavgruppe.

We are not responsible for shipment charges for any warranty claim made more than 15 calendar days after a product has been received. This applies to all parts exported out of the US; the original purchaser will be responsible for shipping costs for replacement items.

4. Warranty Policy

Each headlight retrofit we offer features a 1 year warranty which covers against any defects related to service performed by Bavgruppe. This warranty only covers the original purchaser of the retrofit and cannot transfer to future owners.

After 30 days of receiving the retrofitted Bavgruppe headlights, the customer is required to pay for shipping costs related to warranty repair work; we take care of the warranty related service as well as the return shipping costs for U.S. customers. International customers are required to pay for shipping costs to us and return shipping.

Any labor costs associated with headlight removal/reinstallation are the sole responsibility of the original purchaser. Bavgruppe does not reimburse for any labor costs associated with headlight removal/reinstallation.

For taillight products, the 1 year warranty only covers the original purchaser and cannot transfer to future owners. After 30 days of receiving Bavgruppe taillights, the customer is required to pay for shipping costs related to warranty exchanges; we take care of the warranty replacement in compliance with the manufacturer requirements as well as the return shipping costs.

All angel eyes/LED brows/headlight LED components are extended a 1 year warranty against hardware failure. This does NOT apply to mishandling of items, tampering or installer error.

5. Installation & Coding

We recommend professional removal and installation of the headlights/headlight parts and we are not liable for any damage incurred from self installation.

In some instances, coding may be required for the headlights or parts for all features to function 100% correctly. Coding and associated fees are the responsibility of the buyer.

6. Shipping Policy

We will always ship to the address on the credit card used, unless you ask us specifically to do otherwise, in order to mitigate fraudulent orders.

Bavgruppe will replace items that were not delivered by the shipper (i.e. marked as โ€œlostโ€ by the shipper). However, Bavgruppe will not be responsible for items that are marked as โ€œdeliveredโ€ by the shipper, after the fact.

If you have an issue with items being safely delivered to your address, please ask us to make alternate arrangements (i.e. signature required or hold at the nearest delivery location, such as a UPS Store, pickup location).

We are not responsible for import duties or fees for any country. If a shipment is refused by the buyer, we will give the buyer an opportunity to re-ship using the shipping method of his choice. However, we will not grant any refund for refusal of purchase, as duty and import fees are the sole responsibility of the customer.

At its discretion Bav may elect to refund 50% of the cost of the item, less shipping fees to the customer as well as return shipping fees.

7. Contact Information

All returns, whether warranty-related or otherwise, require a Return Merchandise Authorization (RMA) obtained from our Customer Service Email (Info@bavgruppedesign.com).

The email authorizing return shipment must be included with the return shipment. Any unauthorized return will result into invalid transaction and no further refund or replacement will be provided.